Policy

Policy

• 🞁 Free Sessions Policy • Upon registration a new client is entitled to two complimentary coaching sessions as an introduction to our 10-session program. • These sessions are delivered via email in the client's preferred language (from among the six supported). • Participation in the free sessions does not oblige the client to purchase the full program.
  💳 Payment Policy • If the client wishes to continue after the second free session, full payment for the remaining 8 sessions is required before the third session is delivered. • Payment is submitted via our secure online form. • Failure to complete payment before the third session will result in a pause in coaching communications until payment is confirmed.
  🗓 Session Format & Frequency • Sessions are conducted weekly, always on the same day of the week (Monday through Friday, as agreed upon during onboarding). • Clients will receive each session by email with personalized reflection questions. • Clients are expected to submit their responses within 48 hours. • Responses may be: o Typed via email or attachment of a hand writen or text in picture document. o Audio (as a voice recorded file) if not in a ZOOM plan, only in English, Spanish or Portuguese.
  📞 Final Session Options • Clients who complete the full email-based coaching program may choose to conduct their final session via video call or phone if desired.
  👥 Coaching for Couples • Couples are welcome to participate jointly in the program if they have a shared goal. • Both participants can provide own words contributing to each session’s reflections and agree on the final. responses.
  🔍 Coaching Focus and Boundaries • IMPROCO coaching focuses on: o Self-reflection and insight to achieve objectives, o Critical examination of beliefs, identity, and assumptions that could be on the way. o Personal and relational enrichment. • Coaching sessions do not include diagnosis, treatment, or advice related to medical or mental health issues. • Occasionally, mentoring may be offered for clarification, but the coach does not act as a consultant or therapist.
  Conclusion: Reflexive Coaching focuses on self-awareness and inner clarity of thoughts through critical examination of beliefs, assumptions and identity. Encourages open-ended, thoughtful inquiry without rushing to solutions. Also encourages clients to explore how their personal biases, cultural context, and systematic influences shape their decisions and relationships. • It is not Life Coaching : It has similar approaches but is more structured, goal-oriented, and typically focused on SMART planning for the future. •
  🛑 Cancellation and Refunds • Clients may cancel their participation at any time by emailing coachme@coachself.net. • Cancellations before 3rd. session does not require further action beyound a Testimonial and Referrals. • For paid clients, refunds are not provided once the third session has been completed.
  🔐 Confidentiality • All client communications are exclusively maintained with Coach Ros and treated with strict confidentiality. • Client information is not shared with third parties unless required by law. • IMPROCO uses secure platforms to manage data and communications.
  📌 Acceptance of Terms By registering for the coaching program, the client agrees to this policy and understands the structure, expectations, and boundaries of the IMPROCO coaching experience. n during onboarding). • Clients will receive each session by email with personalized reflection questions. • Clients are expected to submit their responses within 48 hours. • Responses may be: o Typed via email or attachment of a hand writen or text in picture document. o Audio (as a voice recorded file) if not in a ZOOM plan, only in English, Spanish or Portuguese.
  📞 Final Session Options • Clients who complete the full email-based coaching program may choose to conduct their final session via video call or phone if desired.
  👥 Coaching for Couples • Couples are welcome to participate jointly in the program if they have a shared goal. • Both participants can provide own words contributing to each session’s reflections and agree on the final. responses.
  🔍 Coaching Focus and Boundaries • IMPROCO coaching focuses on: o Self-reflection and insight to achieve objectives, o Critical examination of beliefs, identity, and assumptions that could be on the way. o Personal and relational enrichment. • Coaching sessions do not include diagnosis, treatment, or advice related to medical or mental health issues. • Occasionally, mentoring may be offered for clarification, but the coach does not act as a consultant or therapist. Conclusion: Reflexive Coaching focuses on self-awareness and inner clarity of thoughts through critical examination of beliefs, assumptions and identity. Encourages open-ended, thoughtful inquiry without rushing to solutions. Also encourages clients to explore how their personal biases, cultural context, and systematic influences shape their decisions and relationships. • It is not Life Coaching : It has similar approaches but is more structured, goal-oriented, and typically focused on SMART planning for the future. •
  🛑 Cancellation and Refunds • Clients may cancel their participation at any time by emailing coachme@coachself.net. • Cancellations before 3rd. session does not require further action beyound a Testimonial and Referrals. • For paid clients, refunds are not provided once the third session has been completed.
  🔐 Confidentiality • All client communications are exclusively maintained with Coach Ros and treated with strict confidentiality. • Client information is not shared with third parties unless required by law. • IMPROCO uses secure platforms to manage data and communications.
  📌 Acceptance of Terms By registering for the coaching program, the client agrees to this policy and understands the structure, expectations, and boundaries of the IMPROCO coaching experience.